Tipping on Vibrant terminals

Tipping allows customers to add a gratuity directly on the payment terminal before completing a transaction.

Once enabled, the tip option is shown automatically during checkout – no extra steps needed from staff.

What customers see

When tipping is enabled, the flow on the terminal works as follows:

• The customer is presented with your selected tip options before payment

• They can choose a tip amount or select Skip for now

• The tip screen can be shown in Danish or English, and the customer can switch language directly on the terminal

• If no choice is made within 60 seconds, the terminal continues to payment automatically

• The final amount (including any tip) is shown before the payment is completed

What you need to know

• The tip screen appears automatically when the feature is enabled.

• Tips are included in the final amount on the terminal and on the receipt.

• When a transaction with a tip is refunded, the full amount, including the tip, is refunded.

• Tipping settings are managed in the Vibrant Portal and applied across your terminals.

• Changes to tipping settings may take a short moment to update on terminals.

• How tips are displayed in transaction details may vary depending on your POS system.

Set up tipping

Tipping is configured in the Vibrant Portal and applies to your terminals.

Enable or disable tipping

1. Sign in to the Vibrant Portal

2. Go to Settings → Add-ons

3. Open Tipping

4. Turn Enable tips on or off

5. Click Save

Choose how tips are shown

You can decide how customers add tips on the terminal:

• Percentage-based tips
  Set percentage options (e.g. 5%, 10%, 15%)

• Fixed amount tips
  Set fixed amounts in DKK (e.g. 10 kr, 50 kr, 75 kr)

You can also allow customers to:
Enter a custom tip amount

Select terminals

Choose where tipping should be available:

• All terminals
  Applies to all current and future terminals

• Selected terminals
  Choose specific devices individually

How it works in practice

Once enabled, tipping is part of the normal payment flow. Staff do not need to activate it during checkout – the terminal handles it automatically.