How do I send a receipt?

Vibrant simplifies receipt management by offering convenient digital options for both in-store standalone and integrated solutions.

For merchants using the Vibrant standalone solution:

Sending receipts after a transaction:

Following a successful transaction, you'll see a green confirmation screen on the app. This screen provides options to directly send a digital receipt to your customer:

• SMS: Enter your customer's phone number, and the receipt link will be sent via text message.

• Email: Input the customer's email address for direct email delivery of the receipt.

• QR Code: Display a QR code on the terminal screen. The customer can scan this code with their phone's camera to access the receipt online.

Sending Receipts for Past Transactions and Refunds:

1. Access Your Sales History: Open the Vibrant app and tap the menu icon in the top right corner.

2. Select "Sales" from the menu options.

3. Find the Transaction: This screen displays your recent sales. Use the time period selection (top right corner) to filter by date as needed.

4. Open Transaction Details: Locate the specific transaction and tap on it to view details.

5. Sending Options: At the bottom of the detail page, you'll find the same options for sending the receipt: QR code, SMS, or email.

For Merchants Using a Partner-Integrated Solution:

If you're using a Vibrant solution integrated with your existing POS system, receipt management might differ. Here's how to find the relevant information:

• Documentation: Refer to the documentation provided by Vibrant (opens in new tab) or your integration partner for specific instructions on sending receipts within their system.

• Contact Support: If you have any further questions, you can reach out to your integration partner's support team or Vibrant’s support during our working hours.