Why is my terminal not working properly?

Technology isn’t always perfect, and sometimes things don’t work the way they should. There can be various reasons for this, but the good news is that many issues can be quickly resolved with simple steps.
This guide will help you troubleshoot common problems you might encounter with your Vibrant payment terminal or payment app.

Troubleshooting Steps:

1. Check your internet connection:

Ensure your device has a strong and stable internet connection. The Vibrant app requires internet to function. Weak or non-existent connection could be the reason for your app getting stuck on a loading screen, or nothing happening after trying to log in.

2. Restart the app

Force quit the app and open it again. This can solve some issues connected when taking a payment or if an error message appears. (This is not related to error messages regarding card issues. Understand error codes here)

If you are using terminal in a Kiosk Mode, go Go to Settings > Apps & notifications > Select Vibrant app > Press Force stop > Confirm action

3. Restart Your Device:

Restarting your device can sometimes resolve app-related issues like the NFC not working or the app behaving strangely. This can also be relevant if you’re using an integrated solution. Simply locate the Off and On button and restart the device.

4. Log out and in the app:

Similarly to a restart, logging out and back into the app can solve some issues of the app repeatedly showing certain error codes.

5. Clear App Data and Cache:

If you have tried all the steps mentioned above and the issues keep being persistent, clear the app’s data/cache.

How to Clear Data & Cache:

• Go to your device’s “Settings.”

• Find “Apps” or “Applications.”

• Find and select the “Vibrant” app

• Tap on “Storage”

• At the bottom, choose “Clear Data.” This will delete the app’s data and cache.

• Log back into the app. Your account information and all transaction data will still remain in the app after logging into the account.

6. Disable developer options (Last resort):

If you’ve tried everything else, and the issues are persisting, check if your “Developer options”  are disabled. This is a rare cause of issues, but it can sometimes affect card reading or login functionality.

How to Disable Developer Options:

• Go to your device’s “Settings.”

• Search for “Developer Options.”

• If you can’t find it, enable “Show hidden settings” (Android 11 and above) or search online for specific instructions for your device model.

• Toggle the switch to disable “Developer Options.”

• Restart the Vibrant app.

If you’re still experiencing issues after trying these steps, please contact Vibrant Support for further assistance.
Remember to keep your Vibrant app and terminal firmware updated for optimal performance.