Understanding common errors

Last updated on June 12, 2024

Encountering an error code during a transaction can be frustrating. This guide will help you understand common Vibrant error codes and how to address them.

  • 05 - Declined: The issuing bank has declined the transaction. This can happen due to insufficient funds, expired card, or other security concerns.

  • 12 - Invalid Transaction: This code typically indicates an invalid transaction format. It could mean the transaction request is missing or has incorrect data.

  • 13 - Amount Error: The transaction amount is incorrect.

  • 14 - Invalid Card Number: The card number entered does not match any issued card.

  • 30 - Card Issuer Unavailable: The card issuer system is not available to authorize the transaction.

  • 41 - Lost Card: The card has been reported lost.

  • 43 - Stolen Card: The card has been reported stolen.

  • 51 - Insufficient Funds: The card does not have enough funds to cover the transaction amount.

  • 54 - Invalid Expiration Date: The expiration date entered is incorrect or the card is expired.

  • 55 - Incorrect PIN: The cardholder has entered an incorrect PIN.

  • 57 - Transaction Not Permitted to Cardholder: The card issuer has not permitted this type of transaction for the cardholder.

  • 58 - Transaction Not Permitted to Terminal: The merchant or terminal is not permitted to process this type of transaction.

  • 59 - Suspected Fraud: The transaction is flagged as potentially fraudulent.

  • 61 - Exceeds Withdrawal Limit: The transaction amount exceeds the withdrawal limit set by the card issuer.

  • 62 - Restricted Card: The card is restricted by the issuing bank.

  • 75 - PIN Tries Exceeded: The cardholder has exceeded the allowed number of PIN entry attempts.

  • 91 - No Response: The payment processor or the bank did not respond in time.

  • 94 - Duplicate Transaction: The transaction appears to be a duplicate of a previous one.

  • 96 - Network Error/System Malfunction: There was an issue with the network connection between the payment terminal and the payment processor, or an internal error in the payment processing system.

  • 101 - Declined - Contact Issuer: The transaction has been declined by the issuer, and the cardholder should contact their bank for more details.

  • 104 - Timeout: The transaction timed out waiting for a response from the payment processor.

  • 127 - Authorisation Declined: The authorisation request was declined by the card issuer.

  • 1A - Refer to Issuer: The cardholder should contact their card issuer for more information.

  • 1C - Card Not Supported: The card being used is not supported by the payment terminal or processor.

Troubleshooting Steps
  1. Verify Card Information: Double-check the card number, expiration date, and security code (CVV) entered on the payment terminal.

  2. Check Network Connection: Ensure the payment terminal has a stable internet connection or proper connection to the network.

  3. Retry the Transaction: Attempt the transaction again, as temporary issues such as network glitches or system delays may resolve on retry.

  4. Contact Issuer: If the problem persists, advise the customer to contact their card issuer directly for further assistance or to resolve any account-related issues.


If the error code is not listed here or the issue persists after following these troubleshooting steps, please contact Vibrant support for further assistance.

Can’t find what you’re looking for?

Our team is ready to help Mondays to Fridays from 8:00-16:00. Call us or send a mail and we will get back to you as soon as possible.

Contact us

A portrait of a Vibrant employee with colorful background
A portrait of a Vibrant employee with colorful background
A portrait of a Vibrant employee with colorful background

Contact us

A portrait of a Vibrant employee with colorful background
A portrait of a Vibrant employee with colorful background
A portrait of a Vibrant employee with colorful background

Vibrant is on a mission to unify all things payments, bringing all payment processes into one place.

© Vibrant ApS / All rights reserved

Vibrant is on a mission to unify all things payments, bringing all payment processes into one place.

© Vibrant ApS / All rights reserved

Vibrant is on a mission to unify all things payments, bringing all payment processes into one place.

© Vibrant ApS / All rights reserved

Product

Resources

Product

Resources